Terms & Conditions

Orders Placed Online                                                                                                                                                                              

 All orders are considered confirmed orders, no adjustments may be made once the order has been processed or sent.

 

Delivery Terms

  • Standard Shipping Charges Subject to regions.
  • Payment method: Cash on Delivery and IBFT
  • Free Delivery on orders above Rs.5000

 

Delivery Time

  • Karachi: 2 to 3 days
  • Other Cities: 3 to 5 days

Working Days

  • Karachi: 2 to 3 days
  • Other Cities: 4 to 5 days

Policy on Returns and Exchanges

We accept returns or exchanges made within 15 days of receiving your order, according to our return or exchange policy. You must return the things in their original condition at your own expense; we will not reimburse you for any shipping costs you incur while returning the items to us.   There are no returns or exchanges on swatched, broken, or unopened products.

Refusals of Orders

Any Customer having a history of declining cash on delivery orders in the past, Glow Studio has the right to refuse any order. We will not mail new orders in most situations if someone has declined to do so twice in the past.

Compensation for Shipping

 There are no shipping refunds or compensations available in any case.

Damaged or broken items during shipping

Glow Studio takes the best packaging measures possible, but because some makeup items are very delicate, if something is damaged by the shipping company during transit, you must contact us as soon as possible after receiving those items, and we will not return or exchange such items, but we will provide you with a discount coupon based on the damage that occurred.

These claims will be settled within 7-10 business days.